Delivery Policy
On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process. The contract between you and Aptec Computers will only be completed when we deliver the products to you. Any products or services on the same order which have not been dispatched /delivered to you do not form part of that contract. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.
Risk and Ownership
Risk in the Products shall pass to you upon delivery of the Products at the delivery address chosen by you. Until payment is received in full for any goods sold, ownership in the Products shall remain with the Company and such Products shall be returned and/or surrendered to the Company following receipt of a default notice from the Company.
Replacement Products and Refunds
Should the Company supply the incorrect Product or if the Product supplied is damaged, the Company shall exchange the Product for a new one, provided that the product is returned at the time of delivery.
Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit/debit card or EFT.
A refund can take up to 15 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.
